Shipping policy
Order Processing:
We pride ourselves on fast order fulfillment. Orders are typically processed and prepared for delivery on the same day they are placed. During peak periods or for orders placed on Sundays, processing may extend to the next business day.
Delivery Service:
All deliveries are handled directly by our dedicated team, ensuring careful handling and personalized service from our store to your door.
Delivery Rates:
Free Delivery
- Orders of €100 or more to any location in Montenegro
- All orders to Budva
Standard Delivery Fees by City For orders under €100, the following delivery fees apply:
- Budva: Free
- Kotor: €5
- Tivat: €5
- Bar: €8
- Herceg Novi: €10
- Podgorica: €10
- Ulcinj: €10
Please note: Orders of €100 or more qualify for free delivery regardless of location.
Delivery Timeline:
We offer same-day delivery for most orders placed during business hours. For orders placed later in the day or upon customer request, delivery can be scheduled for the next day or any future date that suits your needs.
Delivery Coordination:
After your order is confirmed, our team will contact you directly via phone or email to coordinate:
- Your preferred delivery address
- Convenient delivery date
- Suitable time window for arrival
This personalized approach ensures you receive your order when and where it's most convenient for you.
Service Area:
We currently provide delivery service throughout Montenegro. While we're excited about the possibility of serving international customers in the future, we are currently focused on delivering exceptional service within Montenegro.
Product Quality Guarantee:
Your satisfaction is our priority. Since we handle all aspects of delivery personally, we take full responsibility for the condition of your order. Should you receive any damaged or defective items, please contact us immediately:
Phone: +38268311451
Instagram: instagram.com/cosmeo.me/
Email: orders.cosmeo.me@gmail.com
We will work quickly to resolve any issues to your complete satisfaction.
Transparent Pricing:
All prices displayed on our website are final and include applicable taxes. There are no hidden fees, customs charges, or additional costs at delivery.
Questions or Concerns?
Our customer service team is here to help. Please reach out to us at orders.cosmeo.me@gmail.com or call +38268311451 with any questions about our delivery service.